TCX Consult recognises the critical role of emerging technologies, like big data, cloud computing, and AI, in transforming the Digital & Contact Service Centre industry. As experts in Contact Centre & CX, we streamline the adoption and management of these technologies, aiming to future-proof your operations through a suite of services tailored for Digital & Contact Service Centres. This includes CX Diagnostics, Consulting, and Training, all aimed at enhancing customer service excellence.
By incorporating the latest AI into your strategy, we ensure a rapid ROI, enhancing control, privacy, security, and customisation, thus reducing costs, boosting customer satisfaction, and driving revenue growth, setting your business apart in the competitive market.
Programme Director
Belinda Roets, TCX Consult’s Programme Director, has over 20 years of leadership experience across global organisations, specialising in CX transformation. Her role involves the timely delivery of projects, resource management, and guiding clients to develop best practice Contact Centres. Her expertise covers consulting, customer service, analytics, and technology, positioning TCX Consult as an expert in Contact & Digital Service Centre Consulting.
Co-Founder | Director
Emma Holden, Co-Founder and Director of TCX Consult, with her vast experience in Australia and the UK. She expertly blends innovation, customer focus, and operational excellence into TCX Consult’s strategies, driven by People Leadership, Culture, and Operations. Emma’s hands-on approach ensures TCX Consult not only meets but exceeds client expectations, setting new industry standards for partnership and excellence.
Co-Founder | Director
Nick Walker, Co-Founder and Director of TCX Consult, leads the way in Contact & Digital Service Centre Consulting, driving customer service innovations and strategic growth. With over twenty years in customer service, spanning Australia and the UK, he excels in delivering customised solutions. With a focus on Sales, Marketing, and Strategic Business Development. His hands-on leadership and role as strategic account director, enhance TCX Consult’s consulting services.
